FAQ

Frequently Asked Question

/FAQ
FAQ 2018-06-17T14:59:06+00:00
I’ve left my driving license at home. Can I still collect my hire car? 2018-06-18T14:51:09+00:00
  • Unfortunately you can’t. We need to see your driving license before you get behind the wheel.
Does the additional driver need to be there when I collect the hire car? 2018-06-18T14:03:33+00:00
  • No, but the main driver has to bring a photocopy of additional driver’s passport and driving license to prove his qualification.
Can I get a quote for car hire online without making a booking? 2018-06-18T13:55:19+00:00
  • Yes, of course. Simply contact us by email; we will inform you about our available cars and their respective prices. No strings attached.
Can I get a quote for car hire online without making a booking? 2018-06-18T13:50:14+00:00
  • Yes, of course. Simply contact us by email; we will inform you about our available cars and their respective prices. No strings attached.
Will I have sat-nav in my hire car in Bulgaria? 2018-06-18T13:45:25+00:00
  • GPS systems are provided after request against additional charge.
Are there any mileage limits? 2018-06-17T12:39:24+00:00
  • OK Tours cars are generally offered with unlimited mileage. If you plan to make some long distance trips within a day or two long rental or you have received OK Tours approval to drive across national borders – additional charges may apply.
How quickly will my car hire reservation be confirmed? 2018-06-18T12:55:43+00:00
  • You will receive our response within 24 hours after your initial reservation request.
Will I be allowed to drive abroad with the rental car? 2018-06-10T09:17:52+00:00

– You are not allowed to travel abroad with the hired car. In rare cases exceptions may be made after request.

Does OK Tours Car Rental offer one-way car hire? 2018-06-10T09:16:49+00:00

Depending on the location and travel needs, OK Tours may allow a one-way car hire. Additional charges apply. Please contact us for a quote.

How will I pick up my rental car? 2018-06-10T09:15:36+00:00

– If renting from an airport location you will be met by our employee in Arrivals Hall with a name plate. We monitor your flights!
– If you are hiring in your hotel/residence we will deliver the rental car to the agreed location at a convenient time. Additional charges may apply for remote locations. Please contact us for a quote.

Can I add an additional driver to my car hire? 2018-06-10T09:14:15+00:00

– Yes, you can add an additional driver if he meets all renter requirements and presents a valid passport and a driver’s licence. An additional fee of 1.00 EUR/day (maximum 20.00 EUR for the whole rent) will be requested.

What is the mileage /kilometer policy? 2018-06-10T09:13:08+00:00

– Generally all our vehicles are offered with unlimited mileage. In some cases restrictions may apply.

Is deposit required when hiring a car? 2018-06-10T09:12:09+00:00

– Yes, a security deposit will be collected on the date of car rent. The amount may vary according to the type of the rented vehicle. The client will be informed in advance about the amount of the deposit during the car reservation process. The security deposit can be paid in cash or blocked on the driver’s credit card.

What forms of payment are acceptable? 2018-06-10T09:10:55+00:00

– You can pay in advance by choosing between PayPal and bank transfer or pay at the day of car pick up in cash (EUR, GBP, USD, BGN) or with credit card (please note additional bank charges may apply).

What is the minimum age for renting a vehicle from OK Tours? 2018-06-10T09:07:03+00:00

– All drivers must be a minimum of 21 years old.

What documents do I need to hire a car from OK Tours? 2018-06-10T09:05:36+00:00

Upon car collection all drivers must present:
– a passport
– a valid driving licence. Non-EU licence holders are required to have an international driving permit if the licence is not in English.